What do I see in the authorization log?
License server reported: InvokerErrorServerError {3513}
What does this mean?
This error occurs only with software license activation codes and not with hardlock dongle license authorization codes.
Scenario A:
The license server produces a bad license code.
Scenario A - What should I try?
- Open the folder "C:\Users\<your name>\Application Data\SoilVision\SVOffice" and send the "c2v" file you find there to contact@soilvision with Subject Title "Software License Authorization Issue"
Our technical support will then re-create your c2v file and send you a replacement with instructions as to how to install it manually.
Scenario B:
ServerError indicates there was a communication problem between the user's computer and SVS's server when validating the license.
If you have recently re-installed your operating system, it is possible that your machine's hard drive or mother board ID has changed somehow (often because of some type of virtualization being used, or because a reinstall was required due to hardware being changed in the computer). This change was detected by our licensing system, which then prevents your license from being used.
Scenario B - What should I try?
- Download and install the latest version of the software from our download page.
- Open the Authorization window and confirm what license type is detected.
- On the troubled PC, the license type will still read "Student". So, try your old activation key. You will get the same error and message log as before - but it will also create a new "c2v" file that I need to clear the bad license and replace it. Open the folder "C:\Users\<your name>\Application Data\SoilVision\SVOffice" and send the "c2v" file you find there to contact@soilvision with Subject Title "Software License Authorization Issue"
Our technical support will then re-create your c2v file and send you a replacement with instructions as to how to install it manually.
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